The cancellation clause only applies to consumers, i.e. any natural person who concludes a legal transaction for a purpose that can be attributed neither to his commercial nor to his independent professional activity. For entrepreneurs, merchants, companies and public institutions, the provisions of the German Commercial Code shall apply.
Consumers are entitled to a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:
You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (cosmedic-luzern Hirschmattstrasse 48, CH-6003 Lucerne, firstname.lastname@example.org phone 041 210 48 33 by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract.
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. The goods must be returned immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract to
to return or hand over the goods. The deadline is met if you send the goods before the deadline of fourteen days.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods. A right of withdrawal does not exist if sealed goods are delivered, which are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery.
Subscribe to our newsletter and get 10% discount on your first order.